Refund Policy

Refund, SLA & Service Policy for liveIPTV.tv

Last Updated: July 25, 2026

At liveIPTV.tv, accessible from https://liveiptv.tv, we are committed to offering reliable digital IPTV streaming services. Because our products consist of instant digital subscriptions and stream access, standard physical return policies do not apply. Every subscription purchased comes with structured SLA guidelines and package-specific support terms.


1. Minor Content Disruption & Individual Channel Policy

IPTV services deliver thousands of live television channels, movies, and VOD series. Similar to traditional Direct Cable TV or Satellite Networks, individual broadcaster maintenance, temporary stream outages, or content updates may occasionally cause minor interruptions on specific channels.

  • Broadcaster Maintenance: If a small number of channels, audio tracks, or VOD titles temporarily stop working due to source/broadcaster issues, these are automatically restored by source operators over time.
  • No Refund/Replacement for Minor Variations: Minor individual channel downtime or selective content unavailability does not qualify for subscription cancellation, package replacement, or refunds.

2. Tiered Subscription Terms & Warranty Matrix

To match our pricing tiers, different support and resolution terms apply to each package type:

⭐ Premium Ultimate IPTV Subscription (Top Tier - High Availability)

Complete lifetime high-availability coverage. If a total primary server outage exceeds 48 continuous hours, your connection will be switched to our active backup server. If our technical team is unable to fix or transition your line within 48 hours, you are entitled to request a pro-rated refund for the remaining unused period.

🔹 Standard Package

If a major technical failure persists for more than 5 consecutive days (120 hours), we will swap your line with an equivalent server package of equal value for your remaining term. (Note: Content lineups may vary slightly.) Monetary refunds are not applicable.

🔹 (Economy / Standard Tier - Login Warranty Only)

This is our standard entry-level package covered strictly under a Login Warranty upon initial delivery. We guarantee that your credentials will log in successfully and stream properly at the time of delivery. It does not include long-term server replacement guarantees, buffering-based replacements, or financial refunds.

3. Premium Applications & Hardware Optimization

To deliver optimal playback quality, we recommend specific player applications tailored to your streaming hardware:

  • Complimentary Premium Apps: Premium player application access/activations are provided exclusively with 1-Year (Annual) Subscription Packages free of charge. Short-term plans do not include free premium application activations.
  • Device Compatibility: Customers must follow our recommended application setups. Refusal to test on compatible recommended setups invalidates any troubleshooting support.

4. Flexible Package Upgrades

If you wish to switch or upgrade your current active subscription tier to a higher package, upgrades are eligible when transitioning to a 1-Year (Annual) Subscription Package, with the remaining monetary balance of your active plan deducted from the total cost.

5. Secure & Direct Payment Processing

All subscription payments are securely processed through official Direct PayPal Payment Links, supporting PayPal Account Balance, Debit/Credit Cards (Visa, MasterCard, and Apple Pay.


6. How to Contact Support

If you experience technical errors or require assistance under your warranty, you can easily reach out to our team through the following official channels:

  • WhatsApp Support: For instant and real-time support, please use the Official WhatsApp Button located on our website (liveIPTV.tv). To ensure you always connect with our active support line, we route our chat through this website button.
  • Provide your order number, PayPal transaction details, and a short description or screenshot of the issue for fast assistance.

7. Chargeback Protection Policy

Opening an unauthorized dispute or chargeback via PayPal, credit card companies, or Apple Pay without prior communication via WhatsApp will result in immediate service termination, permanent blocklisting, and submission of access logs to defend the transaction.

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